TOTAL QUALITY MANAGEMENT
2007 B.E Computer Science Anna university Questions
1. Define Quality as per Ed. Deming?
2. What do you understand by quality statement?
5.List out various measurements of dispersion in SPC?
6.Explain the rules to be followed in sample selection?
7.List down the pillars of TPM?
8. Expalin:Taguchi Quality Loss Function?
9. Explain about NCR?
10. Expalin the need for the quality systems in an organization?
16 MARKS (5×16=80)
11. (a).(i) List out the barriers of TPM implementation?[marks 8]
(ii). Discuss about the analysis techniques for the quality cost?[marks 8]
(b). (i). Explain the principles of TQM?[marks 8]
(ii) Expalin about the strategic planning?[marks 8]
12. (a). Explain the following:(i). 5S[marks 5](ii) Kaizen[marks 5](iii) Supplier rating and relationship diagram[marks 6]
(b) Discuss about Maslow’s need hierarchy theory and Herzberg’s two factor theoryfor motivation?[marks 16]
13. (a). Explian in detail:(i). Process capability[marks 8]
(ii). Six sigma[marks 8]
(b) Discuss the need, construction and applications of control charts forvariables.[marks 16]
14. (a). Discuss the objectives, process, outcome and benefits of FMEA?[marks 16](or)
(b). Explain about the following:(i). QFD process[marks 8](ii). Benchmarking process[marks 8]
15.(a). (i). Explain about quality system auditing?[marks 8]
(ii) Discuss the implementation of ISO:9000:2000 quality systems?[marks 8]
(b).(i). Explain about the documentation process in ISO 9000:2000 system?[marks 8]
(ii) Discuss ISO 14000 requirements and its benefits?[marks 8]